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FAQ


What is CloudBawx?

CloudBawx is a monthly subscription e-liquid service designed by YOU! By working with an individual member of our CloudConcierge team, your flavor needs are met specifically!

When will I receive my bawx?

All boxes ship the next day after you and your CloudConcierge team member have completed your design for this month's bawx!

How much will I pay for shipping?

Shipping on the Steam Bawx is $3.60, the Stratus and Cumulus Bawx is $5 and our Cirrus Bawx package is $6.10. For our International shipping rates please click the International shipping at the bottom of this page.

What are your nicotine levels?

We offer e-liquid in 0mg, 3mg, 6mg, and 12mg levels in our subscription packages and in our shop. Some of our manufacturers may not fit that profile exactly. In that case we ship you the next lowest offering of that flavor.

What is CloudConcierge?

CloudConcierge is your personal CloudBawx designer. You will fill out a form to let us know of your current vape setup (mod, tank, RDA, wire gauge) and your likes and dislikes in flavor. Additionally, you can add a wishlist of our current brand partners that you would like to try! They will then be in contact with you via email to personally design a bawx that you are sure you will love.

I thought that I wouldn't like a flavor but tried it and actually like it! Is there anyway to change my flavor preferences?

Yes, of course! One benefit of working directly with your personal CloudConcierge team member is that you can change your flavor preference or vape setup at any time. Just email [email protected] to update your profile!

How do I cancel my subscription?

You can cancel your subscription at any time by emailing [email protected] or by logging into your account and making one click on the Cancel button. You can also log in and skip a shipment if you would like to take a month off but keep recieving your Cloudbawx later! If you cancel prior to your re-billing date you will not be charged for the upcoming month's subscription. If you cancel after that date you will receive your final bawx and will not be charged the following month.

Do you accept returns?

Unfortunately we are unable to accept returns. If you received a flavor that you do not like in your bawx the CloudConcierge team will work directly with you to make sure you are more satisfied with your subscription moving forward. If you need to return a bawx to us due to shipping issues please address it to the Shipping Dept. 509 DC Caney Ridge Rd. Clintwood VA 24228.

Do you ship Internationally?

YES! Cloudbawx is now open to our International friends! We use USPS priority shipping with a normal timeframe of 6-10 business days to receive. The cost for International shipping is a flat rate of US $27! You are responsible for any customs taxes on the shipment and for knowing the laws of your country in regards to shipping e-liquid.